ROUTE PACKAGE PROTECTION

We now include Route Package Protection for every order at no additional cost to you!

If your item arrives damaged, unusable, or otherwise in an unacceptable condition, we invite you to report an order issue right away. Please remember to include pictures of the item(s) and packaging. Order issues for the damaged item(s) can be reported right away. Damaged packages must be filed within 15 days from the date it was marked delivered. 

Here’s a link to file your missing/damaged item(s) claim: https://claims.route.com

Simply fill in the form and Route will take care of the rest :) You should have also received an email from Route at the time of your shipment and delivery where all of your claim information is provided.