Route Package Protection is included free of charge on all orders of $100 or more.
If your item arrives damaged, unusable, or otherwise in an unacceptable condition, we invite you to report an order issue right away. Please remember to include pictures of the item(s) and packaging. Order issues for the damaged item(s) can be reported right away. Damaged packages must be filed within 15 days from the date it was marked delivered. 
Here’s a link to file your missing/damaged item(s) claim:
Simply fill in the form and Route will take care of the rest :) You should have also received an email from Route at the time of your shipment and delivery where all of your claim information is provided.
All orders $99 or less who opted out of the Package Protection during checkout must file a claim with the shipping carrier (UPS or USPS).