COMMON

FREQUENTLY ASKED QUESTIONS

WHEN WILL SOLD OUT ITEMS BE RESTOCKED? ARE YOU BRINGING BACK PREVIOUS ITEMS?

Head over to the product page of the sold out item and sign up for the restock notification, as well as our email newsletter. Be sure to follow us on Instagram @daukensaromeco to ensure that you don't miss out on any of our product updates.

DO YOU STILL SELL A PARTICULAR PRODUCT/FRAGRANCE? I CAN'T FIND IT ON THE WEBSITE.

If you perform a search on the site and yield no results, the item has been discontinued and we no longer carry it. We switch out fragrances and items occasionally and also have exclusive releases so it's possible that the item you're looking for is no longer available. Raw materials may sometimes be discontinued by one of our suppliers, also causing us to have to discontinue an item/fragrance. 

ARE YOUR PRODUCTS VEGAN?

Yes, all of our products are vegan with the exception of our deodorants, which contains beeswax.

DO YOU ACCEPT WHOLESALE AND/OR CUSTOM ORDERS?

We do not accept wholesale/custom orders.

ARE YOUR PRODUCTS MADE FOR SENSITIVE SKIN?

We cannot make definitive statements regarding the ability to use our products if specific skin conditions exists as it violates FDA protocols. As with any product, please discontinue use if any irritation occurs.

DO YOU MAKE UNSCENTED PRODUCTS?

We’re an arome (aroma) company so we focus on creating scented products only.

DO YOU OFFER PRICE ADJUSTMENTS?

In the event of a flash sale, we will only offer a price adjustment if an item is purchased at full price and marked down on the same day that you purchased it.
  • Example: You purchased an item at 9am and a sale occurs at noon for that item.
You must contact us since price adjustments do not occur automatically.

DO YOU HAVE QUESTIONS ABOUT YOUR ORDER, SHIPPING AND RETURNS? CLICK BELOW.