We only ship within the U.S. Due to hazmat shipping restrictions, we are not licensed to ship our fragrances internationally. Please note that we no longer offer shipping to Armed Forces addresses due to recent changes regarding hazardous materials restrictions.

ALL ORDERS OF $150 OR MORE WILL RECEIVE FREE SHIPPING, NO CODE REQUIRED.

FLAT RATE SHIPPING OF $9.99 FOR ALL ORDERS LESS THAN $150. 

Please click on the "View Order Status" button located in your Order Confirmation email. Please note that the ability to edit/cancel your order is only available for 30 minutes after placing your initial order.

We must be able to keep a record within your order of what code was utilized.  That record can only be applied when the discount code is entered during checkout and cannot be accurately captured on the back-end. To redeem a coupon code the claimant must enter the code into the promotional box during checkout and the relevant code will automatically be deducted from the price of the qualifying purchase. If the claimant fails to enter the coupon at the time of purchase, the purchase will not be eligible for the discount. Discounts may not be claimed after confirmation of a claimants purchase on DAÜKENS ARÔME CO. website.

Please refer to the site's banner as well as your order confirmation email as this timeframe may change from time to time based on volume. Timeframes typically increase when we have restocks and/or new releases.

We do not combine shipping. Please ensure that you have added all of the items you wish to purchase to your cart prior to checking out. You also have the ability to edit your order up to 30 minutes after it is initially placed. Please refer to your Order Confirmation email.

Please allow 24-48 hours for your tracking to be updated (weekends excluded). Sometimes it may take longer due to the current economic strain many businesses are facing. We appreciate your patience.

USPS/UPS are separate entities and are not affiliated with our company. We bear no responsibility for courier transit times nor lost packages and solely use their services for the delivery of your package(s). In the event that there are delays/misroutes with the shipping carriers, you must contact the courier directly for more information as we are not affiliated and have no access to their systems.

USPS Package Inquiry Link: https://usps.my.site.com/emailus/s/package-inquiry

USPS/UPS shipping transit times are provided during checkout upon the shipping selection. Please note that transit times are NOT our processing times. Transit times begin from the time that USPS/UPS receives the shipment from our fulfillment team and has scanned the package into their system.

If your order hasn't shipped, contact us immediately so that we may update your shipping address. If your order has already shipped, we are NOT responsible for packages delivered to an incorrect/insufficient address.  Should a package be refused, shipping is non-refundable. If a package is returned to us due to you entering an incorrect/undeliverable shipping address, you will be responsible for the shipping cost for us to resend the package.  Once we receive the item, we will send you an invoice for the shipping charge.  If you'd rather not have the package reshipped, we will issue you a refund for the items, minus any shipping charges, as soon as they are returned to us and back in our possession. Please allow 2-3 business days for  processing.

PLEASE REPORT ALL DAMAGED SHIPMENTS OR ORDER ERRORS TO OUR CUSTOMER SUPPORT TEAM AT: SUPPORT@DAUKENSAROMECO.COM.  BE SURE TO INCLUDE YOUR ORDER NUMBER SO THAT WE MAY PROMPTLY ASSIST YOU.

• IF YOUR ORDER ARRIVES DAMAGED, CONTACT US IMMEDIATELY AND SUBMIT PHOTOS OF THE DAMAGED ITEM AND SHIPPING PACKAGING TO EXPEDITE THE PROCESS.

• IF YOU RECEIVE AN INCORRECT ITEM, PLEASE SUBMIT A PHOTO OF THE ITEM YOU RECEIVED ALONGSIDE YOUR PACKING SLIP.

We understand that fragrance is subjective and may be challenging when purchasing online. We encourage you to purchase any fragrance samples that are available prior to committing to a full-size product. If the samples are sold out, sign up for the product restock notification. DUE TO THE NATURE OF OUR PRODUCTS, ALL SALES ARE FINAL.