FAQs

Q. When will item XXXX be back in stock/Are you bringing XXXX item back? A. Sign up for the restock notification, our email newsletter and follow us on Instagram @daukensaromeco to ensure that you don't miss out on any of our restocks as items sell out quickly.

Q. With the rewards program, will points be backdated prior to the start of the program? A. Unfortunately we don't have the ability to add points from orders placed prior to us implementing the rewards program.  Points will be issued from the start of the program. Don't forget to sign up in order to earn points on your future purchases.

Q. Do you accept wholesale and/or custom orders? A. We do not accept wholesale/custom orders.

Q. Do you offer local pickup? A. No.

Q. Do you have an affiliate/influencer program that I may sign up for? A.Thank you for your interest, however our affiliate program has been halted at the moment. We do not have an ETA on when it will resume.

Q. Do you still carry item/fragrance XXX? A. If you perform a search on the site and yield no results, the item has been discontinued and we no longer carry it. We switch out fragrances and items seasonally and also have exclusive releases so it's possible that the item you're looking for is no longer available. Ingredients may sometimes be discontinued by one of our suppliers, also causing us to have to discontinue an item/fragrance.

Q. Do you make unscented products? A. No, we're an arome (aroma) company so we focus on creating scented products only.

Q. Can I modify/cancel my order? A. We are unable to add on to an existing order. If you need additional items please place a separate order.  Your orders will be combined and any applicable shipping overages will be refunded at the time of shipping. All orders must be shipping to the same address.

*In the event that you need to cancel your order, please do so within 8 hours after placing it.  Anytime after that, we will not be able to honor your request as your order has already began processing. If your order happens to be processed within the 8 hour timeframe and you have received a shipping notification, we are not able to cancel your order.

Q. When will my order be shipped? A. Please refer to the site's banner as well as your order confirmation email as this time frame may change from time to time based on volume. Timeframes typically increase when we have restocks and/or new releases.

Q. I received my tracking number but I don't see any tracking updates on the UPS site...where is my package? A. Please allow 24-48 hours for your tracking to be updated (weekends excluded). Sometimes it may take longer due to the current economic strain many businesses are facing. We appreciate your patience.

Q. I see that item XXXX is sold out online, do you by chance have any available that hasn't been added to the site? A. If the product page lists the product as being sold out, please sign up for the product restock notifications to be informed of its return.

Q. I forgot to enter my coupon code during checkout, can you apply it for me? A. We must be able to keep a record within your order of what code was utilized.  That record can only be applied when the discount code is entered during checkout and cannot be accurately captured on the back-end.  We apologize for any inconvenience.

Q. I don't like the fragrance of the item I purchased.  Can I return or exchange it? A. Unfortunately we cannot refund/exchange a product because you don’t like the fragrance.  We do provide detailed fragrance descriptions, and we understand that fragrance is subjective. We do encourage you to purchase any samples that are available. Due to the nature of our products, ALL SALES ARE FINAL.