FAQs

Q. When will item XXXX be back in stock/Are you bringing XXXX item back? A. Sign up for the restock notification, our email newsletter and follow us on Instagram @daukensaromeco to ensure that you don't miss out on any of our restocks as items sell out quickly.
Q. With the rewards program, will points be backdated prior to the start of the program? A. Unfortunately we don't have the ability to add points from orders placed prior to us implementing the rewards program.  Points will be issued from the start of the program. Don't forget to sign up in order to earn points on your purchases.
Q. Do you accept wholesale and/or custom orders? A. We do not accept wholesale/custom orders.
Q. Do you offer local pickup? A. No.
Q. Do you have an affiliate/influencer program that I may sign up for? A.Thank you for your interest, however our affiliate program has been halted at the moment. We do not have an ETA on when it will resume.
Q. Do you still carry item/fragrance XXX? A. If you perform a search on the site and yield no results, the item has been discontinued and we no longer carry it. We switch out fragrances and items seasonally and also have exclusive releases so it's possible that the item you're looking for is no longer available. Ingredients may sometimes be discontinued by one of our suppliers, also causing us to have to discontinue an item/fragrance.
Q. Do you make unscented products? A. No, we're an arome (aroma) company so we focus on creating scented products only.
Q. Are your products made for sensitive skin? A. We cannot make definitive statements regarding the ability to use our products if specific skin conditions exists as it violates FDA protocols. As with any product, please discontinue use if any irritation occurs.
Q. Can I modify/cancel my order? A. Once an order is submitted, we are unable to edit your order. If you need additional items, please place a separate order. Please ensure that you are selecting the correct items prior to checking out. If you need to cancel an order, please cancel within 15 minutes of placing your order. Once orders are in the processing status (typically 20 minutes after placing your order) with our fulfillment team, we will not be able cancel your order.
Q. Do you combine shipping on multiple orders? A. No, we do not combine shipping.
Q. An item I purchased got marked down; do you offer price adjustments? A. In the event of a flash sale, we will only offer a price adjustment if an item is marked down on the same day that you purchased it. Example: You purchased an item at 9am and a sale occurs at noon for that item. You must contact us since price adjustments do not occur automatically.
Q. When will my order be shipped? A. Please refer to the site's banner as well as your order confirmation email as this time frame may change from time to time based on volume. Timeframes typically increase when we have restocks and/or new releases.
Q. I received my tracking number but I don't see any tracking updates on the USPS site...where is my package? A. Please allow 24-48 hours for your tracking to be updated (weekends excluded). Sometimes it may take longer due to the current economic strain many businesses are facing. We appreciate your patience.
Q. I see that item XXXX is sold out online, do you by chance have any available that hasn't been added to the site? A. If the product page lists the product as being sold out, please sign up for the product restock notifications to be informed of its return.
Q. I forgot to enter my coupon code during checkout, can you apply it for me? A. We must be able to keep a record within your order of what code was utilized.  That record can only be applied when the discount code is entered during checkout and cannot be accurately captured on the back-end.  We apologize for any inconvenience.
Q. I don't like the item that I purchased. Can I return or exchange it? A. Unfortunately we cannot refund/exchange a product because you don’t like it.  We do provide detailed fragrance descriptions, and we understand that fragrance is subjective. We do encourage you to purchase any samples that are available. Due to the nature of our products, ALL SALES ARE FINAL.