Q. When will item XXXX be back in stock/Are you bringing XXXX item back? A. Head over to the product page of the sold out item and sign up for the restock notification, as well as our email newsletter and follow us on Instagram @daukensaromeco to ensure that you don't miss out on any of our product updates.
Q. What does "seasonal" listed beside some of the fragrance names mean? A. "Seasonal" indicates that the particular fragrance is only available during the current season that it is listed. Ex. A fragrance that states "seasonal" and is released with a spring/summer drop is a fragrance that will only be available during the spring/summer seasons. The same applies to a fragrance that is released during fall/winter seasons. Once a "seasonal" fragrance is vaulted, it may be released the following year during that particular season. On the flip side, fragrances that don't indicate "seasonal" are a part of the current permanent lineup and available all year.
Q. Where do you ship? A. We only ship within the U.S. Due to hazmat shipping restrictions, we are not licensed to ship our fragrances internationally.
Q. Are your products vegan? A. Yes, all of our products are vegan with the exception of our deodorants, which contains beeswax.
Q. My package shows that it was delivered but I didn’t receive it; what should I do? A. All orders of $100+ receive complimentary Route Package Protection. Click the link at the top of the site to initiate a claim. All orders $99 or less who opted out of the Package Protection during checkout must file a claim with the shipping carrier (UPS or USPS).
Q. Do you accept wholesale and/or custom orders? A. We do not accept wholesale/custom orders.
Q. Do you have an affiliate/influencer program that I may sign up for? A.Thank you for your interest, however our affiliate program has been halted at the moment. We do not have an ETA on when it will resume.
Q. Do you still carry item/fragrance XXX? A. If you perform a search on the site and yield no results, the item has been discontinued and we no longer carry it. We switch out fragrances and items seasonally and also have exclusive releases so it's possible that the item you're looking for is no longer available. Ingredients may sometimes be discontinued by one of our suppliers, also causing us to have to discontinue an item/fragrance.
Q. Do you make unscented products? A. We’re an arome (aroma) company so we focus on creating scented products only.
Q. Are your products made for sensitive skin? A. We cannot make definitive statements regarding the ability to use our products if specific skin conditions exists as it violates FDA protocols. As with any product, please discontinue use if any irritation occurs.
Q. Can I modify/cancel my order? A. Please click on the "View Order Status" button located in your Order Confirmation email. Please note that the ability to edit/cancel your order is only available for 30 minutes after placing your initial order.
Q. Do you combine shipping on multiple orders? A. We do not combine shipping. We request that you ensure that you have added all of the items you wish to purchase to your cart prior to checking out.
Q. An item I purchased got marked down; do you offer price adjustments? A. In the event of a flash sale, we will only offer a price adjustment if an item is purchased at full price and marked down on the same day that you purchased it. Example: You purchased an item at 9am and a sale occurs at noon for that item. You must contact us since price adjustments do not occur automatically.
Q. When will my order be shipped? A. Please refer to the site's banner as well as your order confirmation email as this time frame may change from time to time based on volume. Timeframes typically increase when we have restocks and/or new releases.
Q. I received my tracking number but I don't see any tracking updates on the USPS site...where is my package? A. Please allow 24-48 hours for your tracking to be updated (weekends excluded). Sometimes it may take longer due to the current economic strain many businesses are facing. We appreciate your patience.
Q. I forgot to enter my coupon code during checkout, can you apply it for me? A. We must be able to keep a record within your order of what code was utilized. That record can only be applied when the discount code is entered during checkout and cannot be accurately captured on the back-end. To redeem a coupon code the claimant must enter the code into the promotional box during checkout and the relevant code will automatically be deducted from the price of the qualifying purchase. If the claimant fails to enter the coupon at the time of purchase, the purchase will not be eligible for the discount. Discounts may not be claimed after confirmation of a claimants purchase on daükens arôme co. website.
Q. I don't like the item that I purchased. Can I return or exchange it? A. Unfortunately we cannot refund/exchange a product because you don’t like it. We do provide detailed fragrance descriptions, and we understand that fragrance is subjective. We do encourage you to purchase any samples that are available. Due to the nature of our products, ALL SALES ARE FINAL.