SHIPPING/RETURNS TERMS & CONDITIONS

*PLEASE REFER TO THE SITE'S TOP ANNOUNCEMENT BANNER FOR OUR CURRENT PROCESSING TIMES. THIS DOES NOT INCLUDE THE DAY THAT YOU PLACED YOUR ORDER.
We primarily ship via USPS. WE DO NOT COMBINE SHIPPING FOR ORDERS. All orders of $150 or more will receive FREE SHIPPING (no code necessary). USPS shipping transit times are provided during checkout upon the shipping selection. Please note that transit times are NOT our processing times. Transit times begin from the time that USPS receives the shipment from our fulfillment team and has scanned the package into their system. Our current processing times are always located on the top banner of our site as well as in your order confirmation email as a friendly reminder.
Once an order is submitted, we are unable to edit your order. Please ensure that you are selecting the correct items prior to checking out. If you need to cancel an order, please cancel within 15 minutes of placing your order. Once orders are in the processing status (typically 20 minutes after placing your order) with our fulfillment team, we will not be able cancel your order.
Our fulfillment team is unable to hold packages once an order is placed. You may make arrangements with USPS to hold your package at one of their locations once you receive your shipping confirmation. We are not responsible for packages that you request to be held by USPS and you will need to contact USPS if any issues arise in regards to your request.
We DO NOT claim responsibility for package delays or lost items. Once USPS has received your package for shipping, we are no longer responsible for the transportation nor delivery of the package. ROUTE PACKAGE PROTECTION IS INCLUDED WITH EVERY ORDER FREE OF CHARGE. Please reach out to route in the event that your package arrives damaged or is missing. Click the link below and Route will take care of the rest!
Here’s a link to file your missing/damaged item(s) claim: https://claims.route.com
You should have received an email from Route at the time of your shipment and delivery where all of your claim information is provided.
Due to the nature of our products, we DO NOT accept refunds/exchanges for any of our products.  We do provide detailed fragrance and product descriptions and encourage you to purchase any samples that are in stock, however, due to the nature of our products, ALL SALES ARE FINAL. If there are ANY issues with your order, they must be reported within 5 business days of delivery. Should any other problem arise with your order due to an error on our end (i.e incorrect item, etc.), please contact us as soon as possible and we will rectify the issue. We may ask you to return the item and we will provide you with a free return shipping label. ALL ITEMS MUST BE DROPPED OFF WITHIN 72 HOURS OF RECEIVING THE RETURN SHIPPING LABEL AND RETURNED IN THE CONDITION IN WHICH THEY WERE RECEIVED. NO EXCEPTIONS.
In the event of a flash sale, we will only offer a price adjustment if an item is marked down on the same day that you purchased it. Example: You purchased an item at 9am and a sale occurs at noon for that item. You must contact us since price adjustments do not occur automatically.
Please verify that you have entered the correct shipping address as we are NOT responsible for packages delivered to an incorrect/insufficient address.  Should a package be refused, shipping is non-refundable. If a package is returned to us due to you entering an incorrect/undeliverable shipping address, you will be responsible for the shipping cost for us to resend the package.  Once we receive the item, we will send you an invoice for the shipping charge.  If you'd rather not have the package reshipped, we will issue you a refund for the items, minus any shipping charges, as soon as they are returned to us and back in our possession. Please allow 2-3 business days for  processing.
By placing an order, you agree that you accept the above mentioned shipping and returns terms and conditions. WE DO NOT MAKE ANY EXCEPTIONS TO THIS POLICY.
WE ONLY SHIP WITHIN THE USA.