SHIPPING/RETURNS/ETC. TERMS & CONDITIONS

WE ONLY SHIP WITHIN THE USA. 

Please note that we no longer offer shipping to Armed Forces addresses due to recent changes regarding hazardous materials restrictions.

ALL ORDERS OF $150 OR MORE WILL RECEIVE FREE SHIPPING, NO CODE REQUIRED.

FLAT RATE SHIPPING OF $9.99 FOR ALL ORDERS LESS THAN $150.

ALL ORDERS $200+ WILL REQUIRE A SIGNATURE UPON DELIVERY.

*PLEASE REFER TO THE SITE'S TOP ANNOUNCEMENT BANNER FOR OUR CURRENT PROCESSING TIMES. THIS DOES NOT INCLUDE THE DAY THAT YOU PLACED YOUR ORDER.

We primarily ship via USPS and UPS. WE DO NOT COMBINE SHIPPING FOR ORDERS. USPS/UPS shipping transit times are provided during checkout upon the shipping selection. Please note that transit times are NOT our processing times. Transit times begin from the time that USPS/UPS receives the shipment from our fulfillment team and has scanned the package into their system.

DELAYED PACKAGES

USPS/UPS are separate entities and are not affiliated with our company. We bear no responsibility for courier transit times nor lost packages and solely use their services for the delivery of your package(s). In the event that there are delays/misroutes with the shipping carriers, you must contact the courier directly for more information as we are not affiliated and have no access to their systems.

USPS Package Inquiry Link: https://usps.my.site.com/emailus/s/package-inquiry

ORDER PROCESSING TIMEFRAME

Our current processing times are always located on the top banner of our site as well as in your order confirmation email as a friendly reminder. However, we frequently process orders sooner and timeframes are provided as a possible scenario.

Our fulfillment team is unable to hold packages once an order is placed. You may make arrangements with USPS/UPS to hold your package at one of their locations once you receive your shipping confirmation. We are not responsible for packages that you request to be held by USPS/UPS and you will need to contact USPS/UPS if any issues arise in regards to your request.

ORDER EDITS

Forgot to add an item or purchased the wrong item? Please click on the "View Order Status" button located in your Order Confirmation email. Please note that the ability to edit/cancel your order is only available for 30 minutes after placing your initial order. We are unable to combine shipping on multiple orders.

DAMAGED PACKAGES

PLEASE REPORT ALL DAMAGED SHIPMENTS TO OUR CUSTOMER SUPPORT TEAM AT: SUPPORT@DAUKENSAROMECO.COM. 
IF YOUR ORDER ARRIVES DAMAGED, CONTACT US IMMEDIATELY AND SUBMIT PHOTOS OF THE DAMAGED ITEM AND SHIPPING PACKAGING TO EXPEDITE THE PROCESS.

RETURNS/ORDER ERRORS

Due to the nature of our products, we DO NOT accept returns/exchanges for any of our products.  We do provide detailed fragrance and product descriptions and encourage you to purchase available samples prior to purchasing a full size bottle, however, due to the nature of our products, ALL SALES ARE FINAL. If there are ANY issues with your order, they must be reported within 5 business days of delivery. Should any other issue arise with any items your order, please contact us as soon as possible and we will rectify the issue. We may ask you to return the item(s) and we will provide you with a free return shipping label. Should we find that the reported issue is invalid upon inspection of the returned item, return shipping charges and a 25% restock fee will be deducted if a refund is applicable. All refunds will be issued in the form of a store credit.

ONCE OUR FULFILLMENT TEAM IS NOTIFIED BY USPS THAT THE RETURN HAS BEEN DROPPED OFF, THE REPLACEMENT WILL BE SENT. IF WE DO NOT RECEIVE THE RETURN WITHIN ONE WEEK (7 DAYS) FROM THE TIME THAT THE RETURN SHIPPING LABEL IS PROVIDED TO YOU, WE HAVE THE RIGHT TO ASSUME THAT YOU NO LONGER WANT THE EXCHANGE AND WE WILL MARK THE ORDER AS CLOSED.

PRICE ADJUSTMENT

In the event of a flash sale, we will only honor a price adjustment if a full price item is marked down on the same day that you purchased it. Example: You purchased an item at 9am and a sale occurs at noon for that item. You must contact us since price adjustments do not occur automatically.

COUPON REDEMPTION

To redeem a coupon code the claimant must enter the code into the promotional box during checkout and the relevant code will automatically be deducted from the price of the qualifying purchase. If the claimant fails to enter the coupon at the time of purchase, the purchase will not be eligible for the discount. Discounts may not be claimed after confirmation of a claimants purchase on DAÜKENS ARÔME CO. website.

INCORRECT SHIPPING ADDRESS

Please verify that you have entered the correct shipping address as we are NOT responsible for packages delivered to an incorrect/insufficient address.  Should a package be refused, shipping is non-refundable. If a package is returned to us due to you entering an incorrect/undeliverable shipping address, you will be responsible for the shipping cost for us to resend the package.  Once we receive the item, we will send you an invoice for the shipping charge.  If you'd rather not have the package reshipped, we will issue you a refund for the items, minus any shipping charges, as soon as they are returned to us and back in our possession. Please allow 2-3 business days for  processing.

By placing an order, you agree that you accept the above mentioned shipping/returns/etc. terms and conditions. WE DO NOT MAKE ANY EXCEPTIONS TO THIS POLICY.